Privacy policy

Last updated: November 3, 2026

PawBox Sweden AB operates this store and website, including all related information, content, features, tools, products and services (the "Services"), to provide you, the customer, with a curated shopping experience. PawBox Sweden AB is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, make a purchase or carry out another transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy takes precedence with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used and disclosed as described in this Privacy Policy.

Personal information we collect or process

When we use the term "personal information", we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or de-identified so that it cannot identify or reasonably be linked to you. We may collect or process the following categories of personal information, including inferences drawn from that information, depending on how you interact with the Services, where you live, and what applicable law permits or requires:

• Contact details including your name, address, billing address, shipping address, telephone number and email address.
• Financial information including credit card, payment card and account numbers, payment card details, account information, transaction information, payment method, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including items you view, add to your cart, add to your wishlist or purchase, return, exchange or cancel, and your past transactions.
• Communications with us including information you include in communications with us, such as when you send an inquiry to our customer support.
• Device information including information about your device, browser or network connection, your IP address and other unique identifiers.
• Usage information including information about your interaction with the Services, such as how and when you use or browse the Services.

Sources of personal information

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us or otherwise provide us with your personal information.
• Automatically through the Services, including from your device when you use our products or services or visit our websites, and through cookies and similar technologies.
• From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
• From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

• Providing, personalizing and improving the Services. We use your personal information to provide the Services to you, including to perform our contract with you, process your payments, fulfill your orders, remember your preferences and items you are interested in, send notifications related to your account, manage purchases, returns, exchanges and other transactions, create, maintain and otherwise manage your account, arrange shipping, facilitate returns and exchanges, allow you to post reviews and create a tailored shopping experience for you, for example by recommending products related to your purchases. This may include using your personal information to better personalize and improve the Services.
• Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, text message or post, and showing you online advertisements for products or services on the Services or other websites, including based on items you previously purchased or added to your cart and other activity on the Services.
• Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action regarding potentially fraudulent, illegal, unsafe or harmful activity, protect public safety and secure our Services. If you choose to use the Services and register an account, you are responsible for keeping your login credentials secure. We strongly recommend that you do not share your username, password or other login credentials with anyone else.
• Communicating with you. We use your personal information to provide customer support, respond to you, offer effective services and maintain our business relationship with you.
• Legal reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, investigate or participate in civil discovery, potential or actual litigation or other adversarial legal proceedings, and enforce or investigate potential breaches of our terms or policies.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties that perform services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising on third-party services based on your online activity across merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to instruct us not to share your information for targeted advertising and marketing based on your online activity across merchants and websites. .
• When you instruct, request or otherwise consent to our disclosure of certain information to third parties, for example to ship products to you, or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable Terms of Service or policies, and to protect or defend the Services, our rights and the rights of our users or others.

Relationship with Shopify

The Services are powered by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the Services for you. Information you submit to the Services will be transferred to and shared with Shopify and third parties that may be located in countries other than where you live, to provide and improve the Services for you. To help protect, develop and improve our business, we also use certain enhanced Shopify features. These involve data and information obtained from your interactions with our store, with other merchants and with Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, with other merchants and with Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights concerning the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and your rights, you can read Shopify's Consumer Privacy Policy. Depending on where you live, you can exercise certain rights regarding your personal information here: Link to Shopify's privacy portal.

Third-party websites and links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to websites not affiliated with or controlled by us, you should read their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of information on them. Information you provide in public or semi-public spaces, including information you share on third-party social networking platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without limits on its use by us or a third party. Our inclusion of such links does not in itself imply endorsement of the content on those platforms, or their owners or operators, except as stated in the Services.

Children's data

The Services are not intended for use by children, and we do not knowingly collect personal information about children below the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, you can contact us using the contact details below and request its deletion. As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as those terms are defined by applicable law) personal information belonging to individuals under 16.

Security and retention of your information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security". In addition, information you send us may not be secure in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on various factors, such as whether we need it to maintain your account, provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. These rights are not absolute and may apply only in certain circumstances. In some cases, we may also decline your request if the law permits it.

• Right of access/information. You may have the right to request access to the personal information we hold about you.
• Right to deletion. You may have the right to request that we delete the personal information we hold about you.
• Right to correction. You may have the right to request that we correct inaccurate personal information we hold about you.
• Right to data portability. You may have the right to receive a copy of the personal information we hold about you and request its transfer to a third party, in certain circumstances and subject to certain exceptions.
• Managing communication preferences. We may send you promotional emails. You can opt out at any time using the unsubscribe option in the emails we send. If you opt out, we may still send non-promotional messages, such as messages about your account or orders you have placed.

You can exercise these rights where indicated in the Services or by contacting us using the contact details below. To learn more about how Shopify uses your personal information and the rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your requests, to the extent permitted or required by applicable law. In accordance with applicable law, you can appoint an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we require the agent to provide proof that you have authorized them to act on your behalf, and we may need to ask you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below, or by submitting a complaint to your local data protection authority. For the EEA (European Economic Area), a list of the responsible data protection supervisory authorities is available here.

International transfers

Please note that we may transfer, store and process your personal information outside the country where you live.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant competent UK authority where applicable, unless the transfer is to a country considered to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will publish the revised Privacy Policy on this website, update the "Last updated" date and notify you as required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or wish to exercise any of your rights, you can email us at info@pawbox.se. You can find our other contact details in our contact information policy. Under applicable data protection laws, we are the controller of your personal information.